Refund policy

In the unlikely event that you receive an item that has been damaged or appears faulty we will refund the item for you. 

1.  Contact us within 14 days of receiving your item or simply return it with your order details and reason.   

2. The cost of returning an item is your responsibility if it is no longer required unless it is faulty or damaged. 

Return itee sent to:

Empire Poppy Store

Brownlow House
Windsor Avenue
Lurgan
Craigavon BT67 9BJ

Once the item has been received we will process a refund by the payment method used to make your purchase with us and notify you once this has been done.